Orders & Shipping
How long does delivery take?
Standard delivery within South Africa takes 5–11 business days. International orders may take longer depending on your location.
How much does shipping cost?
Standard shipping is R113. Orders over R1,000 qualify for free shipping — automatically applied at checkout.
How do I track my order?
Once your order has been dispatched, you will receive a tracking number via email. Use this to track your delivery online.
Do you ship internationally?
Yes, we ship worldwide. Shipping rates and times vary by destination.
Products
Are your products authentic?
Yes. All products sold at Grandeur Beauty are 100% authentic and sourced from trusted suppliers and brand partners.
How do I know which products are right for my skin type?
Each product page includes detailed descriptions and suitability information. If you need personalised advice, feel free to contact us.
Returns & Refunds
What is your return policy?
We accept returns on eligible items within the timeframe outlined in our Refund Policy. Items must be unused and in original packaging.
What if my order arrives damaged or incorrect?
We're so sorry if this happens! Please contact us within 48 hours of receiving your order with photos and your order number, and we'll make it right.
Payments
What payment methods do you accept?
We accept Visa, Mastercard, Maestro, and American Express via our secure Yoco payment gateway.
Is it safe to pay on your website?
Absolutely. Our checkout is secured with SSL encryption and all payments are processed through Yoco, a trusted South African payment provider.
Still have a question?
We're here to help. Contact us at grandeurbeautysa@gmail.com and we'll get back to you within 24 hours.